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What's Working, What's Not After Ransomware Attack on Island Ferries

The M/V Island Home
The Steamship Authority website
The M/V Island Home

Some functions are back to normal at the Martha's Vineyard and Nantucket ferries following the June 2 ransomware attack, but not all.

Although the vehicle reservation system is working, passengers who plan to ride without a vehicle on the traditional ferries (as opposed to the high-speed ferries) still have to buy their tickets at the terminals, according to Steamship Authority spokesman Sean Driscoll.

In addition, multi-ride cards have not been restored.

“By the end of the week, I would expect some of those to be back online,” he said. “But the timing of them, and in what order they happen, I'm not clear.”

The temporary requirement to buy tickets at the terminals does not apply to riders on the high-speed ferries. Their seats are reserved for a specific boat, and they can print those tickets at home.

As for the ransomware investigation, Driscoll said the authority is working with law enforcement and a private tech company to respond to the attack.

“We'll be able to give more details,” he said. “We're just not at that point right now, because the forensic investigation is still ongoing. So we're letting that process play out.”

Jennette Barnes is a reporter and producer. Named a Master Reporter by the New England Society of News Editors, she brings more than 20 years of news experience to CAI.