To Help Gamers on Twitch, Dr. K Balances Mental Health Advice With Medical Ethics | CAI

To Help Gamers on Twitch, Dr. K Balances Mental Health Advice With Medical Ethics

Jan 13, 2021
Originally published on January 14, 2021 1:40 pm

On one side of the screen is Dr. Alok Kanojia. He's in his home office in a plain white t-shirt, fiddling with a pen, listening through his big headphones. He's talking to someone who goes by Mini, who's got on similarly big headphones (hers have cat ears on them). Mini's talking to Kanojia — Dr. K, as he's known to his fans — about how she's suffered depression, low self-esteem, and panic attacks all her life. The thousands of people watching this on the live streaming platform Twitch offer a steady flow of heart emojis and condolences in the chat box. Mini reveals that she's talked with six therapists, but none have given her satisfying answers. "What do you want to hear?" asks Dr. K. She pauses and fidgets and then answers, "what's wrong with me?" The heart emojis come even faster now.

This type of exchange is common on HealthyGamer_GG Twitch channel, where Kanojia will talk to people about their mental health issues, lead group discussions and guide viewers through various meditation techniques. The channel's rising popularity coincides with the growth of Twitch as a platform, the pandemic forcing us all inside and growth in mental health issues.

Kanojia, 38, is a Harvard-trained practicing psychiatrist currently based in Houston, TX. He says even before COVID-19, the mental health care system was ill equipped to handle new "assaults on our cognition," as he calls them: apps designed to keep you scrolling, video platforms designed to keep you watching, games designed to keep you playing.

"Because psychiatry isn't enough," said Kanojia in a recent interview over Zoom. He suggests we need a more holistic approach, like we take towards physical health. "We need to stop thinking about just medicine. If we said you had a physical problem, imagine we had no gyms, no nutritionists — it just doesn't make sense."

YouTube

Kanojia co-founded the company Healthy Gamer with his wife, Kruti Kanojia, years before he started streaming. He'd gone through his undergraduate years spending too much time playing video games like StarCraft, and Diablo 2, as a way of coping with his feelings.

"The more overwhelmed I'd feel the more I'd play video games. And the more I'd play video games the more overwhelmed I'd feel. And it turned into a vicious cycle," he said. He only figured a way out after visiting India and studying meditation and yoga.

As he was going through training to become a psychiatrist, he asked his teachers and mentors about video game addiction. After coming up short on answers, he turned to his gaming peers and asked questions about their mental health and reliance on video games. He found common threads between them — challenges around social anxiety, confidence, lacking purpose or meaning.

So he started holding informal group discussions both online and in person about gaming and mental health, teaching participants about meditation and allowing space for people to open up. By fall of 2019 the Kanojias thought that other people could benefit from these conversations, so they started the Twitch channel.

The HealthyGamer_GG Twitch channel is part of a long lineage of people broadcasting advice in pop culture. There was the psychologist Joyce Brothers on TV starting in the 1950s. Sex therapist Dr. Ruth became a household name in the 1980s. Dr. Phil's TV show is still going strong today. But just as they became famous personalities, Kanojia is wary about being too much of a celebrity. His fans make Dr. K memes and make ironic jokes about how Dr. K is the only one who can save them. But his hope is that those people will tune in long enough to actually listen.

"When they actually learn the stuff that we teach, what they realize is that they don't need me," said Kanojia.

Addie Nicole Amick sings in the band Halocene, which has itself been streaming on Twitch for over three years. She struggled with mental health issues including depression and bipolar disorder. Watching the HealthyGamer_GG stream demystified therapy for her.

"I think therapy is this scary unknown world that everybody's a little afraid of," she said.

The HealthyGamer_GG stream convinced Amick to find a therapist, but she couldn't find one who clicked with her. So she gladly agreed when Twitch asked her as a partnered streamer if she wanted to participate in a pilot program they set up with Healthy Gamer to provide mental health peer-counseling for streamers.

It takes a toll having to be "on'' all the time in front of an audience, even when you might not feel 100 percent. "There's over a thousand people watching me," says Amick. "I'm sure there are some people that are like, 'what's going on with this girl? I don't want to watch this' and then tune out. And then you see the numbers drop and then that gets inside your head."

Kanojia is careful to say that what he's doing on Twitch isn't therapy — he makes sure to say so at the top of every stream, there's a statement at the beginning when streams get reposted on to YouTube and every guest signs a consent form. But critics say it can look and sound a lot like therapy, which raises some ethical quandaries. The American Psychiatric Association Principles of Medical Ethics says that when psychiatrists are asked to give an opinion about people in a public situation, they can give general advice, "however, it is unethical for a psychiatrist to offer a professional opinion unless he or she has conducted an examination and has been granted proper authorization for such a statement." The question here is what's general advice and what's a professional opinion.

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"You can say 'I'm not doing therapy,' but everything that you witness in the show is clearly therapy," says Rachel Kowert. She's a research psychologist and the research director for Take This, a mental health non profit that also serves the gaming population, and she is concerned about the safety of the people on stream. Kowert also streams about mental health topics on the Twitch channel Psychgeist — but it's less personal, more focused on topics than people. She says there's nothing inherently wrong with conversations being public, but there is a clear line between a mental health advocate and mental health professionals.

"The line is that mental health advocates do not generally provide direct recommendations or opinions about individual cases, whereas mental health professionals do."

Kowert points to a specific conversation Kanojia had with the popular streamer and eSports player Byron Daniel Bernstein, better known as Reckful, in late 2019. Bernstein begins the conversation talking about being diagnosed with type-2 bipolar disorder, and as he continues talking about his limited time feeling happy, Kanojia interjects with "you may have clinical depression, but I think what you're describing is not clinical depression. I think your problem is that your life is empty. That's different."

The exchange continues:

Bernstein: So you're saying you think I was diagnosed incorrectly when they said I have bipolar type-2?

Kanojia: You may have depression on top of that, but what I want you to understand is that, like, there are different flavors of depression.

The exchange between Dr. K and Reckful got a lot of attention after Bernstein, sadly, took his own life last summer. It affected Kanojia, who looked up to Bernstein as a gamer for years. Shortly after Bernstein's death, Kanojia took to his stream and talked about depression and suicide among gamers, and he tearfully asked his audience for help — by helping each other.

"You be vulnerable, you share, don't worry alone," he said. "Remember that your struggles are a multiplayer game, too. If you want to help someone, start by asking for help."

If you or someone you know is having suicidal thoughts, reach out for help. The National Suicide Prevention Lifeline is open 24 hours a day at 800-273-8255.

Copyright 2021 NPR. To see more, visit https://www.npr.org.

RACHEL MARTIN, HOST:

All right. So there's a long history of giving personal advice using the mass media. Dr. Joyce Brothers was a psychologist on TV starting in the 1950s. She opened the door for others, Dr. Ruth, Dr. Phil, Dr. Drew. And now, on the livestreaming platform Twitch, there's Dr. K. NPR's Andrew Limbong looks at how Dr. K addresses mental health for an online community. Just a warning, this piece addresses mental health issues, including suicide.

ANDREW LIMBONG, BYLINE: Dr. K is on Twitch talking to a streamer who goes by Hafu.

(SOUNDBITE OF ARCHIVED RECORDING)

HAFU: My entire gaming career, I've always had people tell me I don't deserve it. And...

LIMBONG: She's talking about insecurities she's faced being a woman in the male-dominated space of video games and then feeling bad for feeling insecure. Dr. K offers this.

(SOUNDBITE OF ARCHIVED RECORDING)

ALOK KANOJIA: So I think that what you have is this ball of undigested emotion.

LIMBONG: Dr. K says emotions and hurt from Hafu's past feed into how she reacts to things today.

(SOUNDBITE OF ARCHIVED RECORDING)

KANOJIA: And what I'm telling you is that it's in my experience - and I feel pretty confident about this - you can digest that emotional energy. And once that emotional energy has been digested, the insecurity is gone.

LIMBONG: Unprocessed emotions are a common theme in the HealthyGamer_GG Twitch channel, where Dr. K will talk to guests in front of his more than 400,000 followers and ask them about their mental health. Dr. K is Dr. Alok Kanojia, a Harvard-trained, licensed, practicing psychiatrist specializing in addiction. But he thinks the mental health care system isn't equipped to handle a glut of new challenges, apps being designed to keep us scrolling, games built to never end, trolling, burnout. On his stream, Kanojia encourages listening, letting yourself be vulnerable and cry. And he guides people through meditation techniques.

(SOUNDBITE OF ARCHIVED RECORDING)

KANOJIA: So close your eyes. And I want you to feel the space between your hands.

LIMBONG: HealthyGamer was co-founded by Kanojia and his wife Kruti years before their Twitch stream started. As an undergrad, Kanojia played a lot of video games - Starcraft, Diablo II, Warcraft III. And he told me it got to be too much.

KANOJIA: And so the more overwhelmed I would feel, the more I'd play video games. And the more I would play video games, the more overwhelmed I would feel. And it turned into a vicious cycle.

LIMBONG: He found his way out of the cycle after studying meditation and yoga in India. A few years later, Kanojia was training to be a psychiatrist and asking teachers and mentors about gaming addiction and how to solve it. Nobody had the answers. So he asked his gaming peers about their mental health and found a few common threads.

KANOJIA: Challenges around social anxiety. They have challenges around confidence, lacking purpose or meaning.

LIMBONG: He talked to groups of them informally, teaching them about meditation and mental health care. This grew into what HealthyGamer is now, not just the Twitch stream. They also offer a program where you can talk to a trained peer counselor. Twitch actually partnered with HealthyGamer to offer the peer counseling to some of its biggest gamers, like Addie Nicole Amick. She sings for the band Halocene, which has been on Twitch for years playing songs, interacting with fans.

(SOUNDBITE OF SONG, "LET IT RAIN")

HALOCENE: (Singing) Not sure why I feel this way. But I'm going to let it rain.

LIMBONG: Being on Twitch is the thing that provides her income. But having to be on all the time in front of thousands of people takes its toll. She says HealthyGamer demystified mental health and therapy for her.

ADDIE NICOLE AMICK: This is for people that just are struggling with everyday stuff. And it's not that scary. It's not that weird.

LIMBONG: Dr. K is careful to say that his streams on Twitch aren't therapy.

(SOUNDBITE OF ARCHIVED RECORDING)

KANOJIA: Just a reminder that everything we talk about on stream is for educational purposes only.

LIMBONG: And participants give written consent before they appear. But being a licensed psychiatrist and having talks that look a lot like therapy on Twitch puts him in a hazy ethical position. Here's Rachel Kowert, a psychologist and research director for Take This, a mental health nonprofit serving the gaming community.

RACHEL KOWERT: For me, the line is that mental health advocates do not generally provide direct recommendations or opinions about individual cases, whereas mental health professionals do.

LIMBONG: And sometimes, it's unclear which role Kanojia's playing. For instance, here's an exchange from 2019 with popular e-sports player Byron Bernstein, known as Reckful. Bernstein tells Dr. K he'd been diagnosed with bipolar disorder and depression.

(SOUNDBITE OF ARCHIVED RECORDING)

KANOJIA: You may have clinical depression. But I think what you're describing is not clinical depression.

LIMBONG: For Kowert and other critics, this stream crossed the line from advocate to professional. Kanojia told me he chose his words very carefully here to not contradict from Bernstein's previous diagnosis. Last summer, sadly, Bernstein took his own life. After Dr. K heard the news, he went on stream.

(SOUNDBITE OF ARCHIVED RECORDING)

KANOJIA: And I can do a lot, guys. I really can. And I tried with Reckful, I really did.

LIMBONG: Then he asked his audience to help him and each other.

(SOUNDBITE OF ARCHIVED RECORDING)

KANOJIA: You be vulnerable. You share. Don't worry alone. Remember that your struggles are a multiplayer game, too. If you want to help someone else, start by asking for their help.

LIMBONG: Because, he said, he couldn't do it alone.

Andrew Limbong, NPR News.

(SOUNDBITE OF LIAM THOMAS' "BITTER FEELING")

MARTIN: If you or someone you know is having suicidal thoughts, reach out for help. The National Suicide Prevention Lifeline is open 24 hours a day, 800-273-8255.

(SOUNDBITE OF LIAM THOMAS' "BITTER FEELING") Transcript provided by NPR, Copyright NPR.